1.
Shipping and returns
1.1.
What is the returns policy?
Orders that are cancelled or returned are subject to a restocking fee of 20% of
the order value, unless orders are cancelled as a result of
the goods being substandard, defunct or not deemed to be in good working order.
On
cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the
original packaging) without undue delay and in any event within 10 days after
the day of the cancellation at your cost. Full details can be found in our
terms and conditions.
Orders
for products which are deemed “special” or manufactured on demand and not
standard stock items cannot be cancelled.
1.2.
What are the shipping options
In stock items which are placed before 1pm will usually be sent for next day delivery by our courier network. Other shipping options are available, for more information please visiting out shipping policy.
2.
Where is my order?
You can view the status of your order by logging into your account. If
your order has been dispatched tracking details will be provided along with the
link to the courier service, here you will be able to see where your order is,
or if it has been delivered, who has signed for it etc.
3.
Can I make changes to an order I already
placed?
Please contact us by telephone on 01329 234888 if you need to make amendments
to your order. If your items have not been despatched, we will do everything we
can to adjust your order accordingly.
4.
POA items
Price on application is used for non-standard stock items, that might need
to be manufactured or bought in specially for your requirements. Due to market
fluctuations and often importing costs, the price non-standard stock items can
fluctuate. In order to give you the best price
possible, we will price the product on application.
5.
Payments
For Business customers, payments on account are due 30 days end of month
unless we have agreed special terms with you. For retail customers all orders
must be paid in advance of deliver or collection.
6.
Security
Transactions completed over shopfront are secured using an SSL
certificate which is signed by a SHA 256 signature. Pipetech never stores
credit card or payment details as part of transactions placed over Shopfront.
Customers are encouraged to ensure devices used to connect to shopfront are
regularly updated and have adequate antivirus protection.
7.
Your account
Most aspects of account management should be possible by logging in and
clicking on “My Account”. If there are any issues with your account which you
cannot rectify please contact a member of the sales
team at sales@piptech.co.uk.
8.
Promotions and discounts
We may offer promotions or discounts to orders from time to time to try
and incentivise sales, if you have found a cheaper product elsewhere and would
like to offer us the chance to price match, please send us an email to
sales@pipetech.co.uk with the following information and we will see what we can
do
·
A link to the site offering the item, the link
must display the price of the item
·
Carriage costs associated with purchasing the
item
·
Item lead times
9.
Where are you located?
We
are based in Fareham on the South Cost of England, click here to see our exact
location https://goo.gl/maps/fP7tB1bMtYhzfy2T9.
Feel free to drop in and say Hi! Just drop us an email beforehand at
sales@pipetech.co.uk