Terms & Conditions
1. Our Contract
1.1 These Terms and Conditions govern the supply of goods sold by Pipeline
Technology Ltd Herein referred to as “Pipetech” (No. 02654842) of Enterprise
House, Beeson's Yard, Bury Lane, Rickmansworth, WD3 1DS (“we” and “us”) to the
customer (“you”). Our VAT number is 570991413.
1.2 All orders placed by you and purchases of goods from us (whether by
telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject
to acceptance by us either (as applicable):
(i) by delivery of the
goods to you; or
(ii) by collection
of the goods you have purchased, at which point a legally binding contract is
constituted between you and us.
1.3 These Terms and Conditions are subject to change from time to time. The
current Terms and Conditions are available online at Pipetech.co.uk and will
govern orders placed by you and the supply of goods to you.
1.4 The processing of your payment and acknowledgment of your order
(including sending you an email confirming your order is being processed) does
not constitute legal acceptance of your order.
2. Ordering
2.1 On our website, you may place an order to purchase a product advertised
for sale by following the onscreen prompts after clicking on the item you wish
to purchase. You will have an opportunity to check and correct any input errors
in your order up until the point at which you place your order.
2.2 All orders placed by you and purchases of goods by you from us, are
subject to acceptance by us (as described in clause 1.2). We may choose not to
accept your order or purchase for any reason and will not be liable to you or
to anyone else in those circumstances.
2.3 Where we accept your order, we have a legal duty to supply goods that
are in conformity with these Terms and Conditions.
3. Price & Payment
3.1 The price payable for the goods you order or
purchase is as set out on our website at the time you submit your order, plus
any charges for delivery as advised to you. All prices include the current
applicable VAT rate unless otherwise stated.
3.2 Prices are correct at time of going to press, and we reserve the right
to update prices. We also reserve the right to change the price of commodity
goods, including without limitation copper and cable, at any time due to market
conditions but we will confirm the prevailing price with you before accepting
your order or purchase. We are not obliged to accept your order or purchase for
such goods and may decline it or limit the order quantity.
3.3 Occasionally, we advertise goods at a promotional price; you must quote
the relevant promotion code, otherwise you may be charged the full price.
3.4 Occasionally, an error may occur and goods may
be either incorrectly priced or described in which case we will not be obliged
to supply the goods at the incorrect price or in accordance with the incorrect
description or at all. We reserve the right to correct any errors from time to
time. We will (at our discretion) either cancel your order and refund the price
you have paid or use reasonable endeavours to contact you and ask you whether
you wish to continue with the order at the correct price or correct description.
If we are unable to contact you or you do not wish to continue with the order
at the correct price or correct description, we will cancel your order and
refund the price you have paid.
3.5 Where Credit accounts do not exist, we must receive payment for the
whole of the price of the goods you order and purchase, and any applicable
charges for delivery, before your order can be processed unless we have agreed
otherwise in advance in writing.
3.6 For website orders, payment can be made by most major credit or debit
cards, by completing the relevant details on the checkout page.
3.7 By using a credit/debit card to pay for your order or purchase, you
confirm that the card being used is yours or that you are authorised to use it.
3.8 All credit/debit card holders are subject to validation checks and
authorisation by the card issuer. We are not responsible for the card issuer or
bank charging the holder of the card as a result of
our processing of your credit/debit card payment in accordance with your order
or purchase.
3.9 We recommend that you do not communicate your payment card details and Account
password to anyone, including us, by email. Subject to clause 9.5, we cannot be
responsible for any losses you may incur in transmitting information to us by
internet link or by email. Any such loss shall be entirely your responsibility.
3.10 If you are an account customer manager, you are responsible for all
orders placed by your employees. For any purchases made on cards issued to you or
your employees we are not bound by any individual order limit you may impose on
your employees.
3.11 If you are a trade customer, you may not withhold payment of any invoice
or other amount due to us by reason of any right of set off or counterclaim,
which you may have, or allege to have.
3.12 We shall be entitled at all times to set off
any debt or claim which we may have against you against any sums due from us to
you.
3.13 The format of our invoice and statements to you will solely be dictated
by us.
4. Delivery & Title
4.1 Unless you choose to collect the goods from us and except in exceptional
circumstances (as contemplated in clause 12), we aim to deliver the goods in
accordance with your order usually within the stated delivery time (except in
exceptional circumstances) but not more than 30 days after the day you place
your order, unless otherwise agreed between you and us, subject always to
clause 6 and 12. We reserve the right to deliver an order in instalments by
separate delivery shipments.
4.2 Before placing your order, please refer to the delivery options set out
on our website to ensure that we can deliver to your address. A valid signature
may be required on collection or delivery. In the unlikely event that you have
not received all the goods within the stated delivery time, you must notify us
immediately. We strongly suggest that you do not schedule or commence any
installation work until after you have received your order and checked all the
goods are suitable for your purposes and do not have any defects or missing
parts.
4.3 For reasons of health and safety and to avoid any property damage, items
can only be delivered to the exterior of a ground floor location at the
delivery address. You must therefore make your own arrangements at your own
risk if the relevant item needs to be transported from the delivery location.
We will not provide any unpacking, installation, fitting
or waste removal services upon delivery unless otherwise agreed by us in writing.
4.4 You must do all that you reasonably can to enable delivery to take place
at the given time and place. If you delay delivery, or delivery fails because
you have not taken appropriate steps, we will try to arrange for an alternative
delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control,
the cost of any re-delivery shall be borne by you. If we are unable to arrange
a date for re-delivery we may cancel your order and
refund to you the price that you have paid for the goods.
4.5 Without prejudice to clause 4.4, upon delivery of the goods to you or
collection of the goods by you, the goods shall be at your risk and
responsibility. In spite of delivery or collection,
ownership (also known as “title”) in the goods shall not pass to you until you
have paid the price for the goods in full and, where other sums payable to us
from you are overdue, you have paid those sums too. Until title in the goods
passes from us to you, you shall: (i) not be entitled
to use the goods; (ii) safely hold the goods for us; (iii) return the goods to
us immediately if we ask you to; and (iv) be liable to us for any loss, damage or destruction of the goods. In addition, until title
in the goods passes from us to you, you shall store the goods at your own cost
separately from all other goods in your possession and marked in such a way
that they are clearly identified as our property. You grant us an irrevocable
licence to enter, with or without vehicles, any of your premises for the
purpose of inspecting or repossessing the goods.
5. Collection
General
5.1 The terms set
out under this clause 5 apply in relation to “Collection” orders.
5.2 These services are available on all goods marked as available for “Collection”
on our website.
Ordering
5.3 In accordance with clause 1.2, acceptance of your order and the
formation of a contract between us will take place when we hand the purchased
goods over to you at the trade counter.
5.4 If you need to cancel your order after you have submitted it, please
call us on 01329 234888.
Collection
5.5 Before you place your order you will be asked to confirm which delivery
service you require.
5.6 Subject to clause 6, if your item is in stock, we will aim to ensure
that it is available for collection within 1 hour providing we have successfully
processed payment for your order.
5.7 Subject to clause 6, you will be informed of any item not in stock on
the day of ordering. You may choose to part-collect the available goods subject
to clause 5.6. despatch of the remaining balance of your order will be
discussed with you at the time.
5.8 Orders are available for collection only during normal opening hours which
are Monday to Friday 0900 to 1700 from Pipeline Technology Ltd, Albany Business
Centre, Wickham Rd, Fareham PO17 5BD.
5.9 We will carry out verification before you can collect your goods. If you
have paid by credit/debit card, you must bring the card with you when you
collect your goods.
5.10 If you do not collect your order within 21 days then your order will be
cancelled, and the value of your order will be applied as a customer credit.
Please call or visit us to arrange a refund.
6. Availability
6.1 All goods are subject to availability. While we endeavour to hold
sufficient stock to meet all orders and purchases, if we have insufficient
stock to supply or deliver the goods ordered and paid for by you, we will
attempt to contact you using the details you have provided to us to ask you how
you wish to proceed.
6.2 We work hard to ensure that we have sufficient stock to meet all of our customers’ needs; to achieve this, we may
restrict sales of certain goods from time to time. Where we believe that availability
does not or may not meet demand, we reserve the right at our sole discretion to
vary your order by placing a limit on the volume or number of goods that you
order. This limit may be imposed either on a single order of goods or on a
series of orders for goods, and may be notified to you
at the time of placing the order, before delivery or collection.
7. Manufacturer's Warranties & Guarantees
7.1 Some of our goods are sold with a manufacturer’s warranty, guarantee or
similar assurance. Any complaint, query or claim under a manufacturer’s
warranty, guarantee or similar assurance must be made direct to the manufacturer and we do not have any responsibility or
liability under or in connection with any such warranty, guarantee or
assurance.
7.2 Any manufacturer’s warranty, guarantee or similar assurance applies in
addition to your legal rights if you are a consumer.
7.3 Some products may feature an extended manufacturer’s warranty. These may
need to be registered within 28 days of purchase – see the product
documentation for more information.
8. Cancellation, Returns & Refunds
Cancellation
8.1 Orders cancelled are subject to a restocking fee of 20% of the order
value, unless orders are cancelled as a result of the
goods being substandard, defunct or not deemed to be in good working order.
8.2 On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the
original packaging) without undue delay and in any event within 10 days after
the day of the cancellation at your cost (subject to clause 8.11), unless we
agree that you may dispose of them, in which case please comply with the
manufacturer’s instructions before disposing of hazardous goods. You must
return goods with all components and also any
promotional items received (including free gifts) or discounted additional
products.
8.3 Following cancellation, subject to clause 8.7 we will refund you the
price paid for the cancelled order (or part of the order cancelled). Where you
cancel the entire order, we will also refund the standard delivery charges (or
an amount equal to the standard delivery charges if you elect to use a more
expensive delivery method) paid. Where you cancel part of an order, we will not
refund the delivery charges. We will pay the refund within 14 days after the
day: 8.5.1 you notified us to cancel your order, where you have not received
the goods; or, 8.5.2 we receive the goods you returned to us, where you are in
receipt of the goods; or 8.5.3 you provide us with a proof of return for the
goods, where you have returned the goods, but we have not yet received them
8.4 We will refund you using the same means of payment as you used to pay
for your order or purchase. For purchases made on account we will provide you
with a customer credit.
8.5 We reserve the right to make a deduction from the amount of the refund
for loss in value of the goods returned where the goods show signs of
unreasonable use; for these purposes, unreasonable use includes handling the
goods beyond what is necessary to establish the nature, characteristics and
functioning of the goods. We may withhold any refund until we have received the
goods or you have supplied proof of return for the
goods.
8.6 Orders for
products which are deemed “special” or manufactured on demand and not standard
stock items cannot be cancelled.
Faulty Goods
8.7 Where the goods are being returned because they are faulty or incorrect,
we will arrange collection of the goods
8.8 Without prejudice to your right to cancel orders generally under this
clause 8, if you have notified us of a problem with the goods within 10 Business
days of delivery or collection, you have a right to reject the goods and
receive a full refund, or alternatively we are happy to provide a replacement.
8.9 If an item develops a fault after 30 days following delivery or
collection, we may offer a repair or replacement of the item or offer a price
reduction or refund. If the product is to be repaired, and the manufacturer has
provided a helpline, repair service or warranty, we may ask you to make contact with the manufacturer direct or we can do this
on your behalf. If there is no such service or warranty with the product, in
most instances we will either offer a repair or where this is not possible we will replace the item with the same or an
equivalent model. This only applies where the item has been subject to proper
usage and fair wear and tear.
Legal Rights as a Consumer
8.10 The provisions of this clause 8 do not affect your legal rights if you
are a consumer.
9. Liability
9.1 If you purchase goods from us as a consumer (which means anyone who acts
outside the course of their business, trade or
profession), to the extent not prohibited by law, we accept no liability for
any:
9.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious
consequence of our breach or if it was contemplated by you and us at the time
you and we entered into our contract);
9.1.2 loss which arises when we are not at fault or in breach of these Terms
and Conditions; and
9.1.3 business loss (which includes loss of profits, loss of business,
contracts, goodwill, business opportunity and other similar losses, as well as
business interruption).
9.2 If you are a business customer, we shall have no liability to compensate
you (whether in contract, tort (including negligence), breach of statutory duty
or otherwise), other than any refund we make under these Terms and Conditions
or otherwise at our discretion.
9.3 Without prejudice to clause 9.2, if you are a business customer, we
shall not be liable to you (whether in contract, tort (including negligence),
breach of statutory duty or otherwise) for any: (i)
loss of profits, business, contracts, goodwill, business opportunity and other
similar losses, or any business interruption; or (ii) indirect or consequential
loss, neither will we be liable to you for any other loss which is not a
foreseeable consequence of us being in breach of these Terms and Conditions or
our legal duties.
9.4 If you are a business customer, you acknowledge and agree that these
Terms and Conditions constitute the entire and only agreement between us.
9.5 Nothing in these Terms and Conditions is intended to affect your legal
rights if you are a consumer, nor is it intended to exclude or limit our
liability to you for fraud, fraudulent misrepresentation, for death or personal
injury resulting from our negligence or for any other liability which cannot be
limited or excluded as a matter of applicable law.
9.6 Goods are intended for use in the UK only and we cannot confirm that the
goods comply with any laws, regulations or other
standards applicable outside the UK. All goods are sold in accordance with the
manufacturer’s specifications and are subject to any qualifications,
representations or instructions contained in the documentation associated with
the goods.
9.7 If you are a business customer and subject to clause 9.5, we will not be
responsible to you or, in the event that you are
undertaking work for another person or business, to any other person, for the
use of any goods by you. Accordingly, if you are a business customer, you
hereby agree to hold us harmless from and indemnify us against any liability
associated with, any claim or allegation that we are responsible for any
failings in use of goods that we supply.
10. Age Requirements for Specific Goods
10.1 Where you place an order for or otherwise purchase age-restricted goods
such as solvents, or blades, you confirm that you are over
the age of 18 and that (where applicable) delivery will be accepted by a person
over the age of 18. We reserve the right to cancel your order or purchase if we
reasonably believe you do not meet the age restrictions for certain goods.
11. Termination
11.1 We may suspend further supply or delivery, stop any goods in transit or
terminate our contract by notice in writing to you if you are in breach of an
obligation hereunder or you become unable to pay your debts when they fall due
or proceedings are or are reasonably likely to be commenced by or against you
alleging bankruptcy or insolvency or an administrator, receiver or administrative
receiver is appointed or is reasonably likely to be appointed over all or part
of your undertaking and assets. Upon termination, any payments you owe to us
(even if they are not yet due for payment) will be immediately due and payable
and we shall be under no further obligation to supply goods to you.
12. Events Beyond Our Control
12.1 We shall have no liability to you for any failure or delay in supply or
delivery or for any damage or defect to goods supplied or delivered hereunder
or for any other liability, in each case that is caused by any event or
circumstance beyond our reasonable control (including, without limitation,
accidents, extreme weather conditions, fire, explosion, flood, storm,
earthquake, natural disaster, failure of telecommunications networks, inability
to use transport networks, mechanical failures, acts of God, terrorist attack,
war, civil commotion, riots, strikes, lockouts and other industrial disputes,
acts or restraints of Government, and imposition or restrictions of imports or
exports).
13. General
13.1 If any provision of these Terms and Conditions (including any provision
in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or
enforceability of the other provisions of these Terms and Conditions and the
remainder of the provision in question shall not be affected. Our contract
shall be governed by and interpreted in accordance with English law.
13.2 All images are for illustration purposes only. Contents / accessories
shown in images are not included unless stated in product description.
15. Contact Details
15.1 If you wish to make an order, cancel or discuss
your order, or make a complaint with respect to your order, please contact us
by post at Pipeline Technology Ltd, Albany Business Centre, Wickham
Rd, Fareham PO17 5BD, by phone on 01329 234888, or by email at sales@pipetech.co.uk Calls
may be recorded for quality and training purposes.
VAT: All prices include VAT at 20% (except where indicated) subject to
change in taxation.
©Pipeline Technology Ltd. Drawings, photographs, part numbers, layout
and style are considered property. Reproduction in whole, or in part, is
strictly prohibited without written permission. Trademarks acknowledged. Exact
products may vary from those shown. All products subject to availability. Pipetech
is a trading name of Pipeline Technology Ltd., registered in England No. 02654842